The Target Operating Model Project Team has been assembled to support the development of the Target Operating Model (TOM) which describes the services that we will deliver here at the NTC and how these services will operate in partnership with Raigmore Hospital and associated services once the centre is open.

Working with operational, clinical and corporate services functions within NHS Highland; our TOM project team will oversee the development of business functions that will support the delivery of expert care to patients including; staffing and recruitment, digital services and financial management.

Deborah Jones
Deborah Jones
Senior Responsible Officer and Executive lead

Deborah has over 40 years of experience in the NHS and private sector having started her career as a registered nurse in the South West of England. She has worked at board level in a range of Executive roles across health and social care. Deborah has led the National Treatment Centre project from 2014.

Helen Robertson
Helen Robertson
National Treatment Centre - Highland Project Director/ Centre Manager

Helen trained as a Physiotherapist in Queen Margaret College, Edinburgh and qualified in 1988. She specialised in Musculoskeletal Physiotherapy and worked in various Hospital, GP Practice, University and Sporting settings throughout her clinical career. Helen became the Manager for the Orthopaedic Service within NHS Highland in 2015. In 2020, she began work with the Scottish Government as the Workforce Development Lead for the National Treatment Centre Programme.

Alister McNicoll
Alister McNicoll
Deputy Head of eHealth

Alister moved from the private sector to the NHS in 2007, where he managed the Projects and Developments team at NHS Borders. In 2014, he completed a 20-month secondment as an Enterprise Architect with the eHealth team in Scottish Government, working on application strategies for NHS Scotland. In 2016, Alister moved to NHS Highland to begin his current role as the Deputy Head of eHealth, responsible for all operational activities in North NHS Highland.

Donna Smith
Donna Smith
Commissioning & Performance Manager

Donna has worked in the NHS for 32 years in England, NHS Greater Glasgow and Clyde and Inverness managing Care of the Elderly, Cancer Services, Trauma and Orthopaedics, and all Surgical Services in Glasgow and Inverness. Latterly, Donna headed up the Planning and Performance team in NHS Highland.

Gill McVicar
Gill McVicar
Client Facilitation Consultant, Thomson Gray, Lead Advisors for the National Treatment Centre-Highland

Gill originally trained as a nurse and midwife, working in several roles, latterly in the community in Highland before moving into senior management roles retiring from the NHS as the Director of Quality and Transformation in 2019. More recently, Gill has been working with Thomson Gray, Lead Advisors for the National Treatment Centre-Highland, as a Client Facilitation Consultant with a focus on staff engagement and the development of the NTC People Plan.

Gavin Hookway
Gavin Hookway
Client Facilitation Consultant

Gavin has over 30 years’ experience working in healthcare within the NHS and Private/Independent Sectors. He has extensive knowledge of Operating Theatres, from both operational and managerial perspectives, and is driven to provide safe, high quality care, in the most efficient and equitable manner. Gavin is a certified Continuous Improvement Leader and Coach, and has designed training programmes to educate and support healthcare services.

Muriel Crout
Muriel Crout
People Partner

Muriel is a People Partner in NHS Highland aligned to Acute Services and is the HR representative for the NTC.

Sally Bassett
Sally Bassett
Personal Assistant

Sally joined the NHS in 2013 bringing over 25 years of experience in both administration and management roles from the private sector. She has since worked for eHealth, Medical Staffing and Recruitment before becoming a member of the NTC Project Team. Sally is looking forward to the opening the Centre and seeing how the new ways of working will improve the services that the NHS delivers.

Andy Griffin
Andy Griffin
eHealth Project Manager

Andy spent 25 years with the Royal Air Force, initially working as an aircraft propulsion technician and latterly as an officer in the Engineering (Aerosystems) branch. After retiring from the Royal Air Force in 2009, Andy was contracted by the MOD to project manage the safe disposal/reassignment of the Nimrod Maritime Reconnaissance Aircraft fleet based at RAF Kinloss. In 2012, Andy joined NHS Highland to begin his role as a Clinical IT systems Projects Manager.

Susan Clifton
Susan Clifton
Accountant

Susan has worked within NHS Highland finance department since 1998

Aim High Aim Highland

Jayne Halcrow, Anaesthetic Lead For The NTC

If you’re aiming to take the next step in your career, then NHS Highland is a great place with lots of opportunities to do that.

Andy Pyott, Acting Service Lead For Ophthalmology NHS Highland

Training opportunities are growing, we always get good reports from people who come to study and learn from us. Because we are able to give very close supervision, we are able to mentor junior doctors or optometrists or orthoptists who are now joining the department.

Colin McNair, Clinical Lead For Orthopaedics

I can speak from experience having been a trainee myself here many years ago, its a great diverse population to work with.

Given the geographical area we are in, we’re exposed to a full gamut of trauma from a high velocity of road traffic accidents to injuries encountered by outdoor enthusiasts such as mountaineers, skiers, ice climbers as well as catering for a huge tourist influx in summer so year on year we’ve seen a substantial rise in trauma operating gear.

Partnerships

The presence on Inverness Campus of the Life Sciences Innovation Centre and the National Treatment Centre (Highland) will allow greater collaboration between NHS staff, researchers and businesses to innovate in the field of health and life sciences.

Man on treadmill
Ladies on exercises bikes

Photos by Alison White

Highlands and Islands Enterprise (HIE) is the developer of Inverness Campus where the National Treatment Centre (Highland ) is located and the Scottish Government’s economic and community development agency for the north and west of Scotland.

Man on treadmill
Ladies on exercises bikes

The NHS Scotland Academy is an exciting partnership between NHS Golden Jubilee and NHS Education for Scotland offering accelerated training for a wide range of health and social care roles and professions.

Health Check
Sanitising

The NTC's programme, announced by Scottish Government in 2015, aims to provide the highest standards of care through a network of modern, efficient NTCs each offering their own specialisations. The capacity the NTCs offer will help reduce waiting lists across Scotland.

Map of Scotland
Operating Theatre